Reliable After-Sales Support: Vilion Safeguards Industrial Parks

2024-09-06

Recently, Vilion received a request for after-sales service for the energy storage project previously delivered to an industrial park in Guangzhou. Upon receiving the client's written feedback, the after-sales team responded promptly, contacting the client within 30 minutes to identify the issue and confirm the specific time for on-site service.

Upon arriving at the project site, the after-sales engineer immediately began troubleshooting and resolving the battery malfunction issue. In addition, the engineer provided professional training on the daily operation and maintenance of the energy storage system for the industrial park's staff. The on-site service was highly recognized and praised by the client.

The industrial park has implemented an efficient peak-load shifting solution designed and provided by Vilion, which includes 12 sets of EnerArk integrated outdoor battery energy storage cabinets, operating in grid-connected mode. By fully capitalizing on the difference between peak and off-peak electricity rates, the system has been running reliably for one and a half years, generating over 126,957 USD in cumulative economic benefits. Additionally, the system has significantly improved power quality, ensuring stable, safe, and reliable electricity supply for the industrial park.

Vilion consistently adheres to the service philosophy of "Integrity, Timeliness, Reliability and Localization" striving to provide customers with exceptional after-sales experiences and become the most trustworthy expert in C&l battery energy storage solutions.

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