Promise Delivered! After-Sales Service Record of Vilion in Malacca, Malaysia

2024-03-15

Malacca – An important project site for Vilion in Malaysia recently reported an sudden operational issue. The 30kW/67kWh EnerArk-M integrated outdoor battery energy storage cabinet installed at a petrol station for Solar+BESS applications experienced inaccuracies in battery sampling data. In response to this, Vilion's after-sales service team promptly reacted and dispatched professionals to the site on February 27th for timely troubleshooting and resolution.

Upon arrival, the after-sales service personnel conducted a comprehensive inspection of the system, quickly pinpointing the root cause of the sampling data issue. They promptly replaced the necessary components and completed multiple on-site tests with the end user to validate that the system was functioning normally. It was confirmed that the system could effectively meet the requirements of intelligent allocation of solar, utility grid, and battery energy storage power supply to the petrol station.

During this on-site service, Vilion's after-sales service team received high praise from the customer for the response speed, service attitude, and professional problem-solving abilities. The customer also expressed their intention to schedule a special trip to Vilion's production and research base for learning. Such positive feedback fills us with pride and motivates every employee at Vilion to continue providing customers with higher quality service and products.

Vilion strictly adheres to its after-sales service agreements with customers, remaining on standby and delivering on promises. With a professional demeanor and extensive experience, the company ensures that customers receive timely and effective technical support and problem-solving solutions whenever needed, allowing them to benefit from Vilion's attentive service.

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